FAQ

What is your ordering process?

We actually have 2 ordering processes for you to choose from.

  1. The Personal Touch: We work closely with you to ensure you are aware of all the possibilities available to achieve the results you are after. A personal visit, over the phone or via email, which ever approach suits you. We will provide a quote, based on the results of our conversation. Alternatively you can fill in the Quote Request form on this website and someone will be in touch with you.
  2. Online Print Management: This service is for our existing customers and is usually the next step for those whose printing collateral is more or less settled. We upload all your artwork onto our secure website and provide login details so that only you can access it (multiple login details can be provided to cater for different departments and or branches etc.). Once you have logged in you will see a list of everything we print for you. Choose what you want to print, the quantity and then submit. It’s as easy as that. Our Online Print Management site also offers Self Editing Capabilities. For example we can set your business card up on the site so that you can make the changes yourself when you need a card for a new person. It literally takes 1 minute, all you have to do is enter the information in the fields provided, check the proof, choose the quantity and submit for printing. This will save you time, eliminate costly artwork charges and for companies or franchises spread out across the country it doesn’t matter who places the order or from where, Everything will look the same every time, maintaining the integrity of your brand.

Do you deliver to anywhere in Australia?

Yes, we deliver anywhere in Australia and internationally. We also provide split deliveries. Delivery expectations should be discussed, and address(es) provided, at the time you place your order.

How much does the delivery cost?

Because we provide a wide range of printing solutions, delivery costs vary depending on what we are delivering and where we are delivering to. In most cases there is no additional costs for delivery, particularly with our full colour (CMYK) printing, enabling us to quote the same price Australia wide.

What payment methods do you accept?

Preferred payment is via EFT. Alternatively you can pay using your credit card or PayPal account. These facilities are accessed via a link in the email accompanying your invoice.

Payment terms are C.O.D. for the first order and 14 days for subsequent orders. Orders for promotional products and for printing sourced overseas need to be paid at the time you place your order.

Do you store any information about me?

Yes, some. We keep your name, delivery address, email address and a list of your previous orders, to make it easier for you to reorder in the future. We DO NOT store your credit card details. We DO NOT share any of your personal information with third parties and we never will.

Can I cancel my order?

So long as production hasn’t started and we can stop it in time, yes you can. However once production has commenced this is not possible.

What if my order arrives damaged or the printing isn’t up to scratch?

Please contact us right away. We guarantee the quality of our printing and we want to know right away if there’s been a quality control lapse. Contact us by phone or email and one of our customer service staff will respond to you personally to fix the problem. Email is preferred with a photo showing the problem attached. It’s extremely rare, but if we can’t fix the problem – we will refund your money!

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